In my work I am always talking to business leaders preoccupied with the growing edge. Here is one thing the most forward thinking have in common: they are continually focused on understanding and serving their customers’ customers. While many customers don’t have extra bandwidth right now, one thing they all thinking about is how to […]
Your Customers’ Customers Read More »
Here in the United States we celebrate Thanksgiving this Thursday – a time when people of all persuasions take time to eat dinner with loved ones and express their gratitude. In this day and age, everyone is so interconnected that appreciation quickly highlights how interdependent we all are. One of the most powerful tools I
This is the Week for Giving Thanks Read More »
Bob Weidner has been CEO of the Metal Service Center Institute (MSCI) for nine years. When he was recruited for the position the organization was in need of a turnaround. It was losing members and people were questioning the value proposition of organization. Today he is in the black and growing when most trade associations
Massive Action Best in Tough Times Read More »
Many people forget this to their detriment. As a result they are perceived as overbearing, heartless, or inconsiderate. Communication, marketing and outreach efforts backfire, generating more animosity than good will. Take, for example, the recent situation in Japan where several restaurant chefs earned one or more Michelin stars, one of the culinary world’s great honors.
Value is in the Eye of the Beholder Read More »
Mental Fitness for Peak Performance In my latest Fast Co article, 10 Patterns in Our Continuously Disruptive World, I lay out some of the trends business leaders are dealing with and learning to leverage. Here I want to draw your attention to #2: Game changing is a way of life, not a once-in-a-lifetime event. When paradigms
Mental Fitness for Peak Performance Read More »
