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Uplifting Connections

During my 13 years at the World Bank, I participated in two distinctly different change initiatives, both called Knowledge Management. The first one never took off.

The second one changed the organization, and the world, in two short years, demonstrating how a bureaucratic, geographically distributed, multinational, public sector organization can reinvent itself faster than anyone could have planned.

What made the difference in these two initiatives? The short answer is engagement. The second initiative took seriously the need to connect to people, listen as much as to share ideas, and involve as many key people as possible in the realization of their goals.

The more I work with visionary leaders the more I admire their engagement skills. Every conversation is an opportunity for connecting and generating forward movement. The skill of connecting with everyone… everyone… is key.

Take the time this week to have an authentic interaction with someone you would ordinarily pass by and see if it doesn’t deliver a shot of energy to you.


“Change happens by listening and then starting a dialogue with the people who are doing something you don’t believe is right.”
Jane Goodall