Seth Kahan

In the last three issues I shared the opportunity window that occurs when customer satisfaction drops. This window of opportunity opens because (a) people want things to be different than they are, and (b) the market has not yet recognized the advantage this presents; i.e., market recognition is weak. There are three primary strategies for […]

In the last issue I shared the opportunity window that occurs when customer satisfaction dives. This window opens because (a) new opportunities are generated by the desire to have things different than they are, and (b) market recognition of the new opportunity is weak. There are three primary strategies for leveraging challenges in the marketplace.

Over the last two years I worked with leaders of organizations large and small on how to drive growth in our sluggish economy, putting me in the position to see what’s working and what’s not in private sector companies, public sector agencies, and associations of all kinds. When I say growth I mean: (a) Increased

While working at the World Bank as a Knowledge Analyst I witnessed a significant change in how knowledge was amassed and applied for greatest impact. Previously, the emphasis had been on certain individuals, those remarkable people recognized for their exceptional experience and acumen. However, aided by collaborative technology, communities of professionals brought their collective know-how

In my work I am always talking to business leaders preoccupied with the growing edge. Here is one thing the most forward thinking have in common: they are continually focused on understanding and serving their customers’ customers. While many customers don’t have extra bandwidth right now, one thing they all thinking about is how to

Here in the United States we celebrate Thanksgiving this Thursday – a time when people of all persuasions take time to eat dinner with loved ones and express their gratitude. In this day and age, everyone is so interconnected that appreciation quickly highlights how interdependent we all are. One of the most powerful tools I

Bob Weidner has been CEO of the Metal Service Center Institute (MSCI) for nine years. When he was recruited for the position the organization was in need of a turnaround. It was losing members and people were questioning the value proposition of organization. Today he is in the black and growing when most trade associations

Many people forget this to their detriment. As a result they are perceived as overbearing, heartless, or inconsiderate. Communication, marketing and outreach efforts backfire, generating more animosity than good will. Take, for example, the recent situation in Japan where several restaurant chefs earned one or more Michelin stars, one of the culinary world’s great honors.

Mental Fitness for Peak Performance In my latest Fast Co article, 10 Patterns in Our Continuously Disruptive World, I lay out some of the trends business leaders are dealing with and learning to leverage. Here I want to draw your attention to #2: Game changing is a way of life, not a once-in-a-lifetime event. When paradigms