When I published Getting Change Right, my business bestseller, I was surprised to see that the section about dealing with difficult people was the most popular. In previous videos, I have shared my two-step process for determining how much time to invest in a challenging person and how to handle someone who is apathetic or antagonistic toward your change program. […]
Dealing with Difficult People when Leading Change: 3 of 3 Read More »
When I published my business bestseller, Getting Change Right, I didn’t realize that dealing with difficult people was going to be the number one topic. In a previous video, I talked about determining how much to invest in someone who is challenging. Today I want to discuss what to do when you have to spend time with someone who
Dealing with Difficult People when Leading Change: 2 of 3 Read More »
When I wrote my business bestseller, Getting Change Right, I did not anticipate that the section on dealing with difficult people would be the most popular. Here I talk about what it takes to decide whether or not someone who is antagonistic toward your change program is worth the time and energy to try and
Dealing with Difficult People when Leading Change: 1 of 3 Read More »
I’m hosting a great event for CEOs on October 23rd from 3-5 pm at the National Association of Manufacturers. I’ll be joined by Jay Timmons, CEO of the National Association of Manufacturers and Susan Neely, CEO of the American Council of Life Insurers. We will take a deep dive into how association CEOs impact the
CEO event with Jay Timmons & Susan Neely Read More »
Every leader wants their vision to spread. Visionary leaders want to go beyond the transactional sharing of information and look for ways to engage the group, making them feel they have a shared stake in the future. In my talks with visionary CEOs, I’ve discovered that the two most challenging activities, once they have a
Creating a Shared Stake in Success and Accelerating Buy-in Read More »
I worked with the World Bank, Center for Narrative Studies, and the Center for Association Leadership on the problem of accelerating rapport during professional gatherings. Most conferences don’t begin to gel until about the middle of the second day; too late for some attendees. Our group wanted to know if that process could be improved
Storytelling to Accelerate Collaboration Read More »
I’m hosting a great event for CEOs on October 23rd from 3-5 pm at the National Association of Manufacturers. I’ll be joined by Jay Timmons, CEO of the National Association of Manufacturers and Susan Neely, CEO of the American Council of Life Insurers. We will take a deep dive into how association CEOs impact the
Invite: CEO event with Jay Timmons and Susan Neely, Oct 23, 3-5pm Read More »
There are three flavors of value innovation, more value, better value, and new value. New value is often borne from frustration, new insight, or technology advances and requires you to venture into a whole new area of business and skillsets. More value is quantitative; it’s all about the numbers. Better value is about increasing the
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I’ve been re-reading a classic, “The Structure of Scientific Revolutions” by Thomas Kuhn. It explains how paradigms change. It’s easy to imagine that science is the slow, steady linear progression that gradually fleshes out our understanding of the world. But science is much more haphazard. What is most fascinating to me is that often, the
The Structure of Scientific Revolutions Read More »
The best leaders are constantly transforming themselves and building new capabilities; trying things that have never been done before. In this video, I share three steps to increase your capability as a leader. Identify the capability that you want. Find a leader who’s already built that capability and is an expert. Go beyond email or
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