Marquee Customers with Bill Lee
Discussing “marquee customers” with Bill Lee, who runs the Center for Customer Engagement, and puts on the annual Summit on Customer Engagement.
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Special Moments
My daughter Ruchi celebrated her fifth grade promotion this week. When I was in fifth grade we didn’t have a “promotion.” It’s like a graduation, preparing the youngsters for sixth grade. For one evening, Ruchi dressed up and put on a special dress. She was all smiles. Not the norm for a 14-year-old! I ran
3 Elements of Visionary Leadership
The 3 elements of visionary leadership: self-transformation, strategic foresight, and leading change.
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Retracing Your Steps
My son, Gabe, and I are preparing for our annual father-son trip. This year, we will be in the American southwest. You can see our planned route above, starting in Phoenix, Arizona, and ending up in San Francisco, California. Along the way we will be visiting Canyon de Chelly, still being farmed by Native Americans
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The Importance of Peak Physique to Leaders
Your body is your primary tool for receiving information from your environment and for communicating. Take the time to build and develop peak physique for maximum leadership effectiveness.
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Stepping Up
We all have times in our lives when we are called to do something we never would have chosen, some great turning or milestone that comes to us as a fact of life, like the passing of a loved one or an abrupt end to a job, or some other trial that throws us so
Highly recommend for Leadership Development: Team of Teams
General Stanley McChrystal’s book, Team of Teams, remains one of the best books on how to transform your organization so it shifts the focus from efficiency (which remains important but not primary) to adapting to complexity and continuous change. Stories are riveting. Lessons are clearly detailed. Addresses issues that include communication, trust, moving from silos
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4 Timelines for Leading Change
When I work with CEOs I use these deceptively simple 4 timelines to map what success looks like.
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Honor the Valor and Spirit of the Fallen
Many in my family served in the armed forces and the intelligence community. While I prefer other solutions to our greatest challenges I recognize there are times when nothing less than a military response is required. I am grateful and beholden to those who step in harm’s way, on our soil or overseas, to ensure
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Facilitation: Your Key to Greater Impact
I am always impressed when one of my CEO clients is a facilitation buff. The results they create are consistently great because they know the how of getting people to work together. I put together a primer on facilitation recently. If you would like a free copy, drop me a line and let me know:
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