Monday Morning Mojo

Customer Value Pulses

My first major change initiative in the mid-90s was built on the back of assembling the best with measured regularity. We pulled together large and small groups with even periodicity. As a result we generated significant progress over and again. Using these steady, regular gatherings we systematically increased value while making it possible for others […]

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The Right People

The market is tough. Pursuing growth is on everyone’s mind. Identifying new ways to increase revenue and profit often relies on engaging the right people. They can provide an enormous amount of helpful information and guidance. Here’s some guidance for finding these folks. First, identify your core constituencies – these are the groups that must

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Getting Business Innovation Right

Innovation is nothing if not successful. If you’ve read the innovation literature, I know you’ve heard about letting your people be creative and maintaining a tolerance for mistakes. You’ve seen the lists that include things like: play, curiosity, intuition, collaboration, and failure. I’ll probably tick a lot of innovation pundits off when I say this:

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Talking to the Front Line

While writing my bestseller, Getting Change Right, I had a conversation with my former boss, Jim Wolfensohn. Jim  began his work as president of the World Bank with an ambitious change agenda. When he arrived, he found an organization that was considered by many heads of state to be a necessary but bothersome bureaucracy that

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