Each of these vehicles build and tighten the bond with your customers, making it possible to convey extraordinary and compelling service that your customers put to use and deeply appreciate. Value Pulses establish the regularity and consistency that develop strong relationships. Value Surges deepen and strengthen the bond. Value Webs provide synergies that withstand outside […]
Value Pulses, Value Surges and Value Webs Read More »
This is Grafitti Alley in Ann Arbor. When you walk in, there are spray cans laying around for you to pick up and go at it. And it’s a good thing. Sometimes i have to cut loose and let my freak flag fly, as David Crosby sang in, Almost Cut my Hair, on the Crosby,
What are you doing? Isn’t that bad? Read More »
What can the adoption of a young Indian girl teach us about innovation? It has to do with identity, communication and resilience.
Seth Kahan keynote: Next Gen Government Summit Read More »
When I was in elementary school, I remember a class where a teacher asked us, “Who knows what it means to have a dog’s life?” I raised my hand and was called on. “It means you have everything taken care of for you. All your meals and needs are met. It’s an easy life.” The
This excerpt from the inaugural Grand Challenge Summit held for association executives, volunteer leaders, and staff rising stars was held in Washington DC, March 2015. Seth talks about Grand Challenges outside the association space, the rate of change, and creating the future.
Seth Kahan’s Opening Remarks – 2015 Grand Challenge Summit Read More »
Senator Theodore Bilbo, a Democrat from Mississippi was a racist as a matter of religious belief. He was fervent in his desire to prevent the races from mixing in any way, shape, or form. There “is every reason to believe that miscengenation and amalgamation are sins of man in direct defiance to the will of
Stand Strong Against Inequality – Now is the Time Read More »
I once worked with the Director of a federal agency with a 7,000+ person workforce spread thinly over 70 countries. Together with the senior team we designed a change initiative that would only work if it was led by volunteers.Mandating behavior change was not an option. Actually, this is no different than any other initiative.
Leadership: 10 Tips for Collaborative Leaders Read More »
Change Leaders are the people who steer the change experience. They may or may not be formally recognized by the organizational hierarchy. They use the project plan as a roadmap, doing whatever it takes to achieve the best possible outcome. In complex organizations there is always a core group of change leaders. To accelerate positive
Leadership: Change Leaders Read More »
by Sue Darcey Former World Bank Knowledge Management Program Director, Steve Denning, likes to tell the tale of how he first discovered that storytelling could motivate others to achieve their best work. “I stumbled on the power of storytelling after many years as a manager. I learnt a great deal about how story could be
Seth is a motivational speaker and keynote speaker. He uses storytelling and communication exercises to help build strong business communities and ignite positive organizational change. Pressure can come from a variety of sources both planned (e.g., a board presentation or meeting with your CEO), and unplanned (e.g., a natural disaster or terrorist action). Your needs
Leadership: Communication Under Pressure for Leaders Read More »
