My good friend, Raj Chawla, encouraged me this morning over coffee to consider how results rest in the center of leaders’ relationships. After I made a comment about the importance of relationships, he reminded me that those relationships live in the context of results. I can see both sides: relationships can generate results just as […]
When I published Getting Change Right, my business bestseller, I was surprised to see that the section about dealing with difficult people was the most popular. In previous videos, I have shared my two-step process for determining how much time to invest in a challenging person and how to handle someone who is apathetic or antagonistic toward your change program.
Dealing with Difficult People when Leading Change: 3 of 3 Read More »
When I was a professional storyteller I was struck by how rare common storytelling has become in our culture. Prior to the Internet it was not unusual for family gatherings to center around stories that rekindled relationships, affirmed values, conveyed important life lessons, delivered an appreciation for what had come before and pointed toward the
Taking the Time to Listen Read More »
When I published my business bestseller, Getting Change Right, I didn’t realize that dealing with difficult people was going to be the number one topic. In a previous video, I talked about determining how much to invest in someone who is challenging. Today I want to discuss what to do when you have to spend time with someone who
Dealing with Difficult People when Leading Change: 2 of 3 Read More »
In the picture above my daughter, Ruchi is dressed up as Kali for Halloween. Kali is one of the ten great goddesses of Hinduism. She is the destroyer of evil forces. Ruchi, adopted 8 years ago at the age of eight, is today digging deep into Hindu mythology. Her choice of a Halloween costume reflects
When I wrote my business bestseller, Getting Change Right, I did not anticipate that the section on dealing with difficult people would be the most popular. Here I talk about what it takes to decide whether or not someone who is antagonistic toward your change program is worth the time and energy to try and
Dealing with Difficult People when Leading Change: 1 of 3 Read More »
Three weeks ago I did a Monday Morning Mojo on taking charge of your own education and wrote about an event I was putting together for association CEOs on how they change the world, with special guests, Susan Neely and Jay Timmons. The picture above, by Jane Love, is me addressing this audience during my
My mother received her PhD in early child development when I was a youngster. I was often her test subject. As a result I associated my mother’s love with taking tests. That alone gave me a great advantage throughout my academic studies. A central focus of my mother’s studies was the importance of play in
Innovation through Play Read More »
I’m hosting a great event for CEOs on October 23rd from 3-5 pm at the National Association of Manufacturers. I’ll be joined by Jay Timmons, CEO of the National Association of Manufacturers and Susan Neely, CEO of the American Council of Life Insurers. We will take a deep dive into how association CEOs impact the
CEO event with Jay Timmons & Susan Neely Read More »
The picture above is me speaking at a couple of weeks ago at a Design Summit for a new Grand Challenge. It was a true honor. I am humbled by the people who gather to take on a Grand Challenge, which is a socially intractable problem that matters. In this instance, there were over 30
